Privacy Policy

1. Introduction

Crane by The Big Bird Tech Ltd. ("Crane") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the Nigeria Data Protection Act (NDPA 2023), and where applicable, the General Data Protection Regulation (GDPR).

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2. Information We Collect

·   Registration Data: Name, date of birth, BVN, ID, address, phone, email.

·   Financial Data: Bank account details, transaction history.

·   Technical Data: Cookies, device identifiers, log files, IP address.

·   AML/KYC Data: Identity verification documents and risk profiling information.

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3. How We Use Data

We use your data to:

·   Deliver and improve Crane Services.

·   Comply with AML/KYC and CBN regulations.

·   Prevent fraud and financial crime.

·   Personalise your user experience.

·   Provide customer support and marketing (with your opt‑in consent).

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4. Data Retention

·   AML/KYC data: Retained for 7 years after account closure.

·   Marketing data: Retained until consent is withdrawn.

·   General service data: Retained as long as you maintain an account.

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5. Sharing and Transfers

We may share data with:

·   Regulators and law enforcement (where legally required).

·   Third‑party service providers under strict data protection agreements.

·   Cloud services, which may involve cross‑border data transfers. Where applicable, we apply Standard Contractual Clauses or equivalent safeguards.

We never sell personal data.

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6. User Rights

You have the right to:

·   Access your personal data.

·   Request correction of inaccurate data.

·   Request deletion (subject to AML/retention obligations).

·   Withdraw marketing consent at any time.

To exercise these rights, contact: support@usecrane.co

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7. Security

We apply industry‑standard security and encryption measures. Sensitive data (e.g., BVN, ID documents) is treated as special category data and subject to enhanced safeguards.

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8. Updates

We may update this Privacy Policy. Material changes will be communicated via app notification or email.